England

Redwood HouseCentral Bedfordshire

Illustrative image. Photographs of this home have not yet been added.

Rated:Requires ImprovementResidential

Redwood House

54 Sharpenhoe Road, Barton-le-Clay, Bedford, Bedfordshire, MK45 4SD

01582881325

Care Type

Residential Care

Assessment date

13 May 2024

Provider

Complete Care Services Limited

Beds

7 beds

Rating history

GoodApr 2016
Requires ImprovementApr 2019
Requires ImprovementAug 2024

Rating dropped from Good to Requires Improvement in 2019.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Complete Care Services Limited, which runs 3 care homes in England: 2 rated Good and 1 Requires Improvement.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Redwood House

Redwood House is a residential care home in Central Bedfordshire, providing accommodation and personal care for people who need support with daily living. Details of the CQC's most recent findings are set out below.

Redwood House provides accommodation and personal care for people who need support with daily living. The CQC rates the home as requires improvement overall, finding three breaches of legal regulations relating to safe care, person-centred care and governance. Inspectors found risks to people's health and safety were not always properly assessed, the environment was not always safe or well maintained, and medicines were not always managed safely.

Care plans did not always reflect people's cultural or religious needs, and oversight of quality and safety needed strengthening. On a more positive note, staff were found to be kind, understood safeguarding, and felt supported, while relatives spoke positively about staff and felt kept informed.

Source: CQC assessment, 2 August 2024

Specialist Care

Learning disabilitiesMental healthYounger adults

Facilities & Amenities

GardenEn-suite RoomsLaundry ServiceDining RoomCommunal Lounge

Practical details from the provider

The detached home has single bedrooms, including two with en-suite facilities, plus shared bathrooms and a shower room.
Shared spaces include a lounge overlooking the rear garden, kitchen, laundry room, patio and a day-centre room in the annex.

Published on the provider's website, checked 21 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 7 places — this is not a vacancy count
Registration checked: Registered · MK45 4SD

Registered care categories

Caring for adults under 65 yrs; Learning disabilities; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 2 August 2024. Assessment date recorded: 13 May 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 2 August 2024. References to “we” mean CQC. It describes findings at that time.

We carried out this assessment from 4 June to 19 June 2024 and visited the site on 4 June, 10 June, and 13 June 2024. We looked at all quality statements from the safe, caring, and well-led key questions. We found areas of concern and good practice. The scores for the effective and responsive areas are based on the key question ratings from previous inspections. Our overall rating of this service remains requires improvement. We found 3 breaches of legal regulations in relation to safe care, person-centred care, and governance arrangements. The provider did not always assess or mitigate risks to people’s health and safety. The environment was not always safe or in a good state of repair. People’s care plans were not always person-centred. The provider did not always oversee the service effectively to monitor quality and safety. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representation and/ or appeals have been concluded. However, staff received safeguarding training and knew how to report abuse. Staff felt supported and regular team meetings took place. The provider worked with external health professionals in relation to people’s care needs. Staff supported people kindly.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Requires Improvement
Responsive: Requires Improvement
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Caring: How do staff protect privacy, dignity and each person’s choices?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Redwood House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Redwood House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Redwood House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Redwood House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees