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Mulberry House
Residential Care
8 January 2026
Complete Care Services Limited
8 beds
Rating history
- Jan 2016
- Apr 2018
- Nov 2018
- Jun 2019
- Oct 2023
- Mar 2026
Improved from Requires Improvement to Good in 2026. CQC has rated this home 6 times since 2016.
Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.
Costs and who runs this home
Run by Complete Care Services Limited, which runs 3 care homes in England: 2 rated Good and 1 Requires Improvement.
- How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.
About Mulberry House
Mulberry House is a residential care home in Luton, offering support to autistic people and people with a learning disability. Further details on the service can be found in the CQC findings below.
Mulberry House is a specialist care home supporting a small number of autistic people and people with a learning disability. The CQC found the service overall good, with kind, patient staff, a safe and well-maintained environment, and people supported to keep in touch with family and access community activities and health services such as physiotherapy.
Previous breaches around governance, safe care and person-centred planning had been resolved. Some records and medicines protocols remained generic rather than fully personalised, and governance improvements were not yet fully embedded. Support to build people's independence was also inconsistent, though people and relatives said they felt safe and found staff approachable.
Source: CQC assessment, 2 March 2026
Specialist Care
Facilities & Amenities
Fees and availability
We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.
Check current vacancies, the admission assessment and visiting arrangements directly with the home.
Care and inspection details
Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.
- Registered service
- Care home service without nursing
- Registered capacity
- 8 places — this is not a vacancy count
- Registration checked
- Registered · LU3 2BD
Registered care categories
Caring for adults under 65 yrs; Learning disabilities.
These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.
CQC ratings in more detail
Overall rating shown by CQC: .
Assessment published 2 March 2026. Assessment date recorded: 8 January 2026.
Read CQC's assessment overview
The following is CQC's published account of its assessment, published 2 March 2026. References to “we” mean CQC. It describes findings at that time.
Date of assessment 20 January 2026 to 10 February 2026. Mulberry House is a care home. This is a specialist service that is used by autistic people or people with a learning disability. There were 7 people living at the service at the time of our assessment.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Some care records and medicines protocols were still generic rather than fully person‑centred. People were not always supported to develop independence. Governance systems had improved but were not yet fully embedded or applied consistently.
At our last inspection we identified breaches of the legal regulations in relation to governance, safe care and treatment and person-centred care. At this inspection, improvements had been made and the provider was no longer in breach of the legal regulations.
Governance systems had improved but were not yet fully embedded into daily practice. Care plans were more personalised and further improvements were planned to these and promoting people’s independence. People received prompt support to access other services, for example, physiotherapists. Staff understood how to keep people safe from the risk of harm or abuse. We observed staff were kind and patient. The environment was safe; fire doors had been replaced, rooms had been redecorated and broken furniture had been repaired or replaced.
- Safe
- Effective
- Caring
- Responsive
- Well-led
Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.
5 Questions to Ask on Your Visit
When visiting Mulberry House, consider asking...
- 1.What happens if my relative's care needs increase significantly -- will they have to move?
- 2.How do you handle concerns or complaints from families?
- 3.What does the monthly fee cover and what will cost extra?
- 4.How do you keep families informed about their relative's day-to-day wellbeing?
- 5.What happens if my relative is unhappy here?
5 Things to Look For on Your Visit
When you visit Mulberry House, look out for...
- 1.Do staff greet residents by name and stop to chat?
- 2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
- 3.Does the home smell fresh and feel clean without being clinical?
- 4.Do residents look comfortable and at ease, or anxious and withdrawn?
- 5.Does the manager answer your questions openly or deflect?
Could the NHS fund Mulberry House's fees?
The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.
Location
120 Barton Road, Luton, Bedfordshire, LU3 2BD

Mulberry House
CQC overall rating
Assessment date: 8 January 2026
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