Queen Elizabeth Care Centre

The following is CQC's published account of its assessment, published 27 July 2026. References to “we” mean CQC. It describes findings at that time.

Queen Elizabeth Care Centre is a care home providing accommodation and nursing care for up to 74 older people, some of whom live with dementia, physical health conditions and mental health conditions. This assessment took place on 18 June 2026 and at the time of the assessment, 70 people were living at the service.

This assessment took place in response to concerns raised regarding moving and positioning practices, as well as anonymous feedback relating to staff wellbeing and morale. During the assessment, we identified breaches of regulation relating to safe care and treatment, and good governance. We discussed the concerns with the management team during the assessment to enable them to begin taking timely action.

Staff levels were sufficient to meet people’s basic needs and recruitment processes were robust. Staff worked well together and communicated effectively. However, staff told us they felt unsupported and undervalued, which posed a risk to safe escalation of concerns and workforce wellbeing.

Care planning and risk management were inconsistent. Whilst assessments and plans were in place, records often contained contradictory or unclear information and were not always updated to reflect people’s current needs or following incidents. This meant staff could not rely on care records to deliver consistently person-centred care. We also identified risks relating to infection prevention and control, including areas of poor cleanliness.

Medicines were generally managed safely and there were systems in place to monitor safety and performance. However, governance systems were not always effective in practice, as leaders had not identified or addressed inconsistencies in care records, incident management and risk assessment.

Overall, while people experienced kind care from staff and some systems were in place, the service required improvement to ensure care was consistently person-centred, risks were well managed and leadership created a supportive, open culture that enabled learning and improvement.