Merlewood

Hollow Lane, Callow Hill, Virginia Water, Surrey, GU25 4LR

01344845314

Care Type

Nursing Care

Inspection date

5 November 2020

Provider

Elizabeth Finn Homes Limited

Beds

54 beds

About Merlewood

Merlewood is a nursing home in Surrey, providing care for older people, including those living with dementia. The CQC's most recent findings on the home are set out below.

Merlewood provides personal and nursing care for up to 53 older people, including those living with dementia. At inspection, 37 residents were living at the home.

Staff receive training in infection control and hand hygiene using innovative methods. The home has installed a 'glow box' to reinforce proper hand hygiene practice. Staff apply gel to their hands, wash them, and then place their hands under the box, which illuminates any areas where the gel remains, providing immediate visual feedback on the effectiveness of their washing technique.

Source: CQC inspection report, 2 December 2020

Specialist Care

Older people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 54 places — this is not a vacancy count
Registration checked: Registered · GU25 4LR

Registered care categories

Caring for adults over 65 yrs.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 22 May 2019. Latest inspection date recorded: 5 November 2020.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Merlewood's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Merlewood, consider asking...

1.How many qualified nurses are on duty overnight and at weekends?
2.How do you manage a resident's relationship with their GP and hospital team?
3.What is your approach when a resident's condition deteriorates quickly?
4.What additional charges apply beyond the weekly fee?
5.How do you approach end of life care and involve families in those decisions?

5 Things to Look For on Your Visit

When you visit Merlewood, look out for...

1.Is the nursing station visible and staffed, or hard to find?
2.Do staff respond promptly when a resident needs attention?
3.Are call bells answered quickly or left ringing?
4.Does the home feel calm or rushed and understaffed?
5.Are residents' medical records and care plans visible and up to date?

Could the NHS fund Merlewood's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees