Providence Court

Providence Way, Baldock, Hertfordshire, SG7 6TT

01462490870

Care Type

Residential Care

Assessment date

14 November 2024

Provider

Quantum Care Limited

Beds

61 beds

About Providence Court

Providence Court is a residential care home in Hertfordshire. Details of the most recent CQC inspection are set out below.

Providence Court, in Hertfordshire, is a purpose-built care home providing personal and nursing care for up to 61 people, with 55 living there at the time of assessment. The CQC rated the service requires improvement overall, a decline from its previous good rating, with concerns around skin integrity, consistent safe working practices, and governance systems that were not robust enough to identify and resolve these issues.

Inspectors found positives too: people and relatives spoke well of kind, helpful staff and a responsive management team, and there were enough staff to meet needs. People received their medicines correctly, care plans were person-centred, and staff worked well with external health and social care professionals.

Source: CQC assessment, 15 May 2025

Specialist Care

DementiaOlder peoplePhysical disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 61 places — this is not a vacancy count
Registration checked: Registered · SG7 6TT

Registered care categories

Caring for adults over 65 yrs; Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 15 May 2025. Assessment date recorded: 14 November 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 15 May 2025. References to “we” mean CQC. It describes findings at that time.

Providence Court is a purpose-built residential care home providing personal and nursing care to 55 people at the time of the inspection. The service can support up to 61 people. Date of assessment: 14 January 2025 The last rating for this service was Good (Published 1 July 2023). At this assessment the service has changed to requires improvement. The service had systems in place to help ensure people received a good standard of care and the environment was managed safely. There were some areas which needed further development. This related to skin integrity and consistent safe working practice. In addition, governance systems needed to be more robust to identify and resolve these issues. Actions were added following our inspection feedback for the areas we raised as needing improvement. The team worked with external professionals to improve and add to the service. The management team were present in the home providing support and guidance. Staff received training and support. People, relatives and staff had opportunities for meetings and sharing their views. We were told the management ream were responsive and helpful. There were enough staff to meet people’s needs. Staff were positive about the service they provided, the management team and liked working there.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Providence Court's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Providence Court, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Providence Court, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Providence Court's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees