Primrose Villa Care Home

Primrose Villa Care Home accommodates up to 15 people across two floors in the Standish area of Wigan, providing personal care and support in an adapted building with communal areas on the ground floor. Residents reported being happy at the home, with good choices offered and involvement in decisions about their care. The home monitors nutrition carefully, tracking residents' weight and taking prompt action if unplanned loss occurs.

Staff support residents in the least restrictive way possible while respecting their preferences for maximum independence.

The home maintains high standards through regular audits and monitoring tools to assess quality and safety, with action plans promptly addressed. Residents have access to healthcare services including GP visits and dental hygienist appointments. The environment is kept clean with effective infection control processes in place.

Staff feel well-supported in their roles, and residents praised the food provided and quantity available. Resident views are regularly sought through meetings and surveys to inform improvements.