Portland Street

12-14 Portland Street, Kings Lynn, Norfolk, PE30 1PB

01553769091

Care Type

Residential Care

Inspection date

16 May 2023

Provider

Achieve Together Limited

Beds

13 beds

Rating history

GoodMay 2016
GoodMar 2019
InadequateOct 2022
GoodJul 2023

Improved from Inadequate to Good in 2023. CQC has rated this home 4 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Achieve Together Limited, which runs 145 care homes in England: 8 rated Outstanding, 109 Good, 26 Requires Improvement, 1 Inadequate and 1 not yet rated.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Portland Street

Portland Street is a residential care home in Norfolk, providing accommodation and personal care for people with mental health needs. The findings below set out what the CQC observed during its most recent inspection.

Portland Street provides accommodation and personal care for up to 13 people with mental health needs. At the time of inspection, there were 10 people using the service. Staff demonstrated vigilance and received thorough training to ensure people's safety and protect them from poor care or inappropriate treatment.

Environmental improvements since the last inspection created a homely, well-maintained atmosphere throughout the service.

Source: CQC inspection report, 5 July 2023

Specialist Care

Learning disabilitiesMental health

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 13 places — this is not a vacancy count
Registration checked: Registered · PE30 1PB

Registered care categories

Learning disabilities; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 5 July 2023. Latest inspection date recorded: 16 May 2023.

Safe: Good
Effective: Good
CaringPublished 16 March 2019: Good
ResponsivePublished 16 March 2019: Good
Well-led: Good

Read Portland Street's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Portland Street, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Portland Street, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Portland Street's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees