Mandalay

The Street, Marham, King's Lynn, PE33 9HP

01760444175

Care Type

Residential Care

Inspection date

27 January 2022

Provider

Achieve Together Limited

Beds

7 beds

Rating history

GoodSept 2016
GoodSept 2017
GoodApr 2019
Requires ImprovementSept 2022

Rating dropped from Good to Requires Improvement in 2022.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Achieve Together Limited, which runs 145 care homes in England: 8 rated Outstanding, 109 Good, 26 Requires Improvement, 1 Inadequate and 1 not yet rated.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Mandalay

Mandalay is a small, homely care home in Norfolk, offering a peaceful and familiar setting for residents to call their own. Families looking into care options here can take comfort in knowing that the team at Mandalay is genuinely dedicated to the people in their care. It is the kind of place where warmth and personal attention come as standard, and where residents are treated as individuals first and foremost.

Mandalay provides accommodation and personal care for up to seven people with learning disabilities. At inspection, all seven residents were living at the home. The service demonstrated how it was meeting principles of respect, equality, dignity, choices and independence for residents.

Staff supported people to access local communities and maintain good quality of life. The home showed commitment to providing the right support and care while fostering a positive culture for all residents.

Source: CQC inspection report, 15 September 2022

Specialist Care

Learning disabilitiesMental healthOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 7 places — this is not a vacancy count
Registration checked: Registered · PE33 9HP

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Mental health conditions; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 15 September 2022. Latest inspection date recorded: 27 January 2022.

Safe: Requires improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Mandalay's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Mandalay, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Mandalay, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Mandalay's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees