Point House

Sprowston Road, Norwich, Norfolk, NR3 4QN

01603427249

Care Type

Residential Care

Inspection date

7 March 2019

Provider

Mr & Mrs A Cropley

Beds

22 beds

Rating history

GoodDec 2014
Requires ImprovementNov 2017
GoodMar 2019

Improved from Requires Improvement to Good in 2019. CQC has rated this home 3 times since 2014.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Mr & Mrs A Cropley runs in England.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Point House

Point House is a residential care home in Norfolk, providing personal care for people with learning disabilities. Further detail on how the service is run can be found in the CQC findings below.

# Summary

The service accommodates up to 22 people with learning difficulties who require nursing or personal care. Following previous inspection findings regarding ineffective quality monitoring systems, insufficient staffing levels, and inconsistent person-centred care, the provider submitted an action plan to address identified concerns. The service works to ensure people receive appropriate support tailored to their individual needs while maintaining safe care standards.

Source: CQC inspection report, 15 March 2019

Specialist Care

Learning disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 22 places — this is not a vacancy count
Registration checked: Registered · NR3 4QN

Registered care categories

Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 15 March 2019. Latest inspection date recorded: 7 March 2019.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Point House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Point House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Point House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Point House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees