Callum House

234 Wroxham Road, Sprowston, Norwich, Norfolk, NR7 8BE

01603408150

Care Type

Residential Care

Inspection date

3 January 2019

Provider

Klair House Ltd

Beds

10 beds

Rating history

GoodMay 2016
GoodApr 2019

Rated Good at every inspection since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Klair House Ltd, which runs 2 care homes in England: 2 rated Good.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Callum House

Callum House is a residential care home in Norfolk. Further details on the service, including the latest findings from the Care Quality Commission, are set out below.

The service provides exceptionally person-centred support that enables people to live as full a life as possible. Staff demonstrate understanding and encouragement, implementing positive behaviour support and working effectively with healthcare professional guidelines. Changes in people's needs are responded to immediately, with staff going beyond expectations to ensure additional support when required.

People feel cared for and treated as valued individuals.

The service successfully supports people transitioning from acute hospital services, helping them work through and manage their symptoms and become more independent. In some cases, people progress to living more autonomously, reflecting the service's commitment to facilitating meaningful recovery and progress for those in their care.

Source: CQC inspection report, 17 April 2019

Specialist Care

Learning disabilitiesMental health

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 10 places — this is not a vacancy count
Registration checked: Registered · NR7 8BE

Registered care categories

Learning disabilities; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 17 April 2019. Latest inspection date recorded: 3 January 2019.

Safe: Good
Effective: Good
Caring: Good
Responsive: Outstanding
Well-led: Good

Read Callum House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Callum House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Callum House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Callum House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees