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Harvey Lane
Residential Care
11 June 2026
Consensus Support Services Limited
8 beds
Rating history
- Jul 2015
- Aug 2017
- Jan 2024
- Jul 2026
Improved from Inadequate to Good in 2026. CQC has rated this home 4 times since 2015.
Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.
Costs and who runs this home
Run by Consensus Support Services Limited, which runs 59 care homes in England: 5 rated Outstanding, 48 Good, 3 Requires Improvement and 3 not yet rated.
Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.
- How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.
About Harvey Lane
Harvey Lane is a residential care home in Norfolk supporting people with learning disabilities and autistic people. The findings below set out what the CQC observed during its most recent inspection.
Harvey Lane is a care home in Norfolk registered to support up to eight people with learning disabilities and autistic people. At the time of the assessment, five people were living there. The CQC rated the service Good overall, finding that an earlier breach relating to good governance had been resolved.
Inspectors found staff knew people well, supported them kindly and helped them stay safe using the least restrictive approaches. People were encouraged to make their own choices and take part in activities such as swimming and trips to the seaside. Families and staff had confidence in the management team, who were described as open and committed to ongoing improvement.
Source: CQC assessment, 31 July 2026
Specialist Care
Fees and availability
We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.
Check current vacancies, the admission assessment and visiting arrangements directly with the home.
Care and inspection details
Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.
- Registered service
- Care home service without nursing
- Registered capacity
- 8 places — this is not a vacancy count
- Registration checked
- Registered · NR7 0BG
Registered care categories
Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities.
These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.
CQC ratings in more detail
Overall rating shown by CQC: .
Assessment published 31 July 2026. Assessment date recorded: 11 June 2026.
Read CQC's assessment overview
The following is CQC's published account of its assessment, published 31 July 2026. References to “we” mean CQC. It describes findings at that time.
Date of inspection 18 and 19 June 2026.
Harvey Lane is a care home, registered to support up to 8 people with learning disabilities and/or autistic people. At the time of our inspection, 5 people were living at the service in receipt of a regulated activity.
The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this inspection and the provider was no longer in breach of this regulation.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Harvey Lane demonstrated they were meeting the requirements of this guidance.
People were supported by staff who knew them well, in an environment which was well maintained and homely. People were protected from harm and risks relating to peoples’ care needs were mitigated using the least restrictive options.
The service empowered people to be in control of the decisions and choices they made, in conjunction with healthcare professionals and legal representatives.
Staff were kind, knowledgeable and caring. They demonstrated a good level of understanding of people’s complex needs. Staff spoke positively of the training they received and told us they enjoyed working with the people they supported.
The management team were open and transparent, and demonstrated a commitment to ongoing improvement. Where we identified concerns through our inspection process, the manager took immediate action to rectify these. Staff, people and their families had confidence in the registered managers ability to lead the service successfully and told us standards had improved under their leadership.
- Safe
- Effective
- Caring
- Responsive
- Well-led
Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.
5 Questions to Ask on Your Visit
When visiting Harvey Lane, consider asking...
- 1.What happens if my relative's care needs increase significantly -- will they have to move?
- 2.How do you handle concerns or complaints from families?
- 3.What does the monthly fee cover and what will cost extra?
- 4.How do you keep families informed about their relative's day-to-day wellbeing?
- 5.What happens if my relative is unhappy here?
5 Things to Look For on Your Visit
When you visit Harvey Lane, look out for...
- 1.Do staff greet residents by name and stop to chat?
- 2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
- 3.Does the home smell fresh and feel clean without being clinical?
- 4.Do residents look comfortable and at ease, or anxious and withdrawn?
- 5.Does the manager answer your questions openly or deflect?
Could the NHS fund Harvey Lane's fees?
The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.
Location
9 Harvey Lane, Norwich, Norfolk, NR7 0BG

Harvey Lane
CQC overall rating
Assessment date: 11 June 2026
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