Pinglenook Residential Home

The following is CQC's published account of its assessment, published 19 May 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment 6 and 7 February and 11 March 2025. Pinglenook Residential Care Home is a ‘care home’ providing accommodation and personal care and support to older people, and people living with dementia. At the time of the assessment, the service was supporting 14 people. This is the first assessment of this service under a new provider. During this inspection we found 1 breach of regulation in relation to good governance of the service. The providers governance systems and processes for auditing and monitoring of the environment, and quality assurance were not always effective. Some of these areas were addressed during and immediately after the assessment. The manager at the time of the assessment had been in post 4 weeks.

Safely recruited and appropriate numbers of staff, who understood their roles and responsibilities were deployed to meet people’s needs. Staff had completed the required training to ensure they had the skills and competencies to carry out their role effectively and safely.

The service ensured people’s nutritional and hydration needs were met, and medicines were administered as prescribed. People’s needs were assessed with detailed care plans and risk assessments in place which ensured staff had the appropriate information to meet those needs. Positive relationships with healthcare professionals and other stakeholders ensured people’s changing needs were monitored and managed safely.