Phoenix House

191 Basford Park Road, Newcastle, ST5 0PN

07783391247

Care Type

Residential Care

CQC rating published

Not available

Provider

RCD Care Limited

Beds

4 beds

Costs and who runs this home

This is the only care home RCD Care Limited runs in England.

Average care home fees in the West Midlands: £912 a week for residential care and £1,308 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Phoenix House

Phoenix House is a small residential care home in Newcastle, Staffordshire, operated by RCD Care Limited. With just four beds, it provides individualised care in a domestic setting on Basford Park Road.

The home supports people with learning disabilities, mental health conditions, sensory impairments, and older people. It also accepts younger adults requiring residential care. This mixed specialism approach means the home adapts to residents' specific needs rather than focusing on a single client group.

As a newer or recently registered service, Phoenix House does not yet have a CQC inspection rating. This means there is no published assessment of care quality available. When considering this home for a family member, you may wish to understand more about the provider's experience, staff qualifications, and care practices directly.

Specialist Care

Learning disabilitiesMental healthOlder peopleSensory impairmentsYounger adults

5 Questions to Ask on Your Visit

When visiting Phoenix House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Phoenix House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Phoenix House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees