Hempstalls Hall Care Home

Hempstalls Lane, Newcastle Under Lyme, Staffordshire, ST5 9NR

01782349320

Care Type

Residential Care

Inspection date

19 June 2019

Provider

Avery Homes Newcastle UL Limited

Beds

40 beds

About Hempstalls Hall Care Home

Hempstalls Hall Care Home is a residential care home in Staffordshire, providing personal care for older adults. The findings below set out the CQC's most recent assessment of the service.

This residential care home provides personal care to 38 residents aged 65 and over across two floors, with the top floor specialising in dementia care. The home accommodates up to 40 people.

Staff demonstrated exceptional knowledge of residents and provided kind, caring support in a welcoming and homely environment. Residents reported feeling safe and content. Inspectors observed that trained staff treated people with dignity and respect throughout their daily interactions.

Staff understood safeguarding procedures, knew how to recognise signs of abuse, and were confident that any concerns raised would be handled appropriately. Risk assessments were in place for residents and regularly reviewed and updated. Medicine management systems were established.

Source: CQC inspection report, 17 July 2019

Specialist Care

DementiaOlder peoplePhysical disabilitiesYounger adults

Photographs of the home

Practical details from the provider

Lounges overlook the garden, and the enclosed rear garden has outdoor seating.
The provider lists a café, hair salon, Wi-Fi and minibus.

Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 40 places — this is not a vacancy count
Registration checked: Registered · ST5 9NR

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 17 July 2019. Latest inspection date recorded: 19 June 2019.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Hempstalls Hall Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Hempstalls Hall Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Hempstalls Hall Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Hempstalls Hall Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees