Phoenix House

318 Station Road, Trowbridge, Wiltshire, BA14 6RD

01225783127

Care Type

Residential Care

Inspection date

7 October 2021

Provider

Voyage 1 Limited

Beds

9 beds

Rating history

GoodApr 2015
GoodMay 2017
Requires ImprovementDec 2019
GoodOct 2021

Improved from Requires Improvement to Good in 2021. CQC has rated this home 4 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Voyage 1 Limited, which runs 244 care homes in England: 11 rated Outstanding, 207 Good, 22 Requires Improvement and 4 not yet rated.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Phoenix House

Phoenix House is a residential care home in Wiltshire, providing accommodation for younger adults with physical and learning disabilities. Details of the Care Quality Commission's most recent findings are set out below.

Phoenix House accommodates up to nine younger adults with physical and learning disabilities in single rooms with en-suite facilities. The home features communal spaces including a kitchen, dining area, television room, sensory room and accessible gardens on a single level.

Residents felt safe and their relatives expressed no safety concerns. Staff demonstrated clear knowledge of safeguarding procedures and confidence that concerns would be taken seriously. The home supports some people whose behaviours occasionally present risks to themselves, staff and others, with guidance in place for staff to manage such incidents appropriately.

Source: CQC inspection report, 23 October 2021

Specialist Care

Learning disabilitiesOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 9 places — this is not a vacancy count
Registration checked: Registered · BA14 6RD

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 23 October 2021. Latest inspection date recorded: 7 October 2021.

Safe: Good
EffectivePublished 31 December 2019: Good
CaringPublished 31 December 2019: Good
ResponsivePublished 31 December 2019: Good
Well-led: Good

Read Phoenix House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Phoenix House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Phoenix House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Phoenix House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees