Lavender House and Primrose Lodge

62 The Down, Trowbridge, Wiltshire, BA14 7NQ

01225753485

Care Type

Residential Care

Inspection date

15 September 2021

Provider

Voyage 1 Limited

Beds

11 beds

About Lavender House and Primrose Lodge

Lavender House and Primrose Lodge is a residential care home in Wiltshire, providing accommodation and personal care across two buildings for people with learning disabilities, physical disabilities, autism and complex needs. The findings from the most recent CQC inspection are set out below.

This care home across two buildings provides accommodation and personal care for up to 11 people with learning disabilities, physical disabilities, autism and complex needs. At inspection, all 11 places were occupied.

Inspectors reviewed medicine management following a high number of reported errors and found these were handled appropriately. However, improvements were needed in the security and storage of medicines, as well as the disposal of expired medications. The provider took immediate action to address these concerns.

Source: CQC inspection report, 20 October 2021

Specialist Care

Learning disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 11 places — this is not a vacancy count
Registration checked: Registered · BA14 7NQ

Registered care categories

Caring for adults under 65 yrs; Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 19 March 2019. Latest inspection date recorded: 15 September 2021.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Lavender House and Primrose Lodge's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Lavender House and Primrose Lodge, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Lavender House and Primrose Lodge, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Lavender House and Primrose Lodge's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees