Philiphaugh Manor

Station Road, St Columb, Cornwall, TR9 6BX

01637880520

Care Type

Residential Care

Inspection date

10 January 2023

Provider

Ablecare (Philiphaugh) Ltd

Beds

32 beds

Rating history

Requires ImprovementJan 2016
Requires ImprovementJun 2016
GoodDec 2016
Requires ImprovementJun 2019
Requires ImprovementDec 2022
Requires ImprovementMar 2023

Rating dropped from Good to Requires Improvement in 2019. CQC has rated this home 6 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Ablecare (Philiphaugh) Ltd runs in England.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Philiphaugh Manor

Philiphaugh Manor is a residential care home in Cornwall, offering older people a place where they can feel genuinely at home. The team there understands how much it means to families to find somewhere warm and caring, and that commitment to the people they support runs through everything they do. Cornwall's welcoming character makes it a comforting setting for residents and a reassuring place for loved ones to visit.

This residential care home accommodates up to 32 older people, including those with physical disabilities. At the time of inspection, 21 people were using the service. The home has made significant improvements in fire safety management, including recommissioning automatic fire door release mechanisms and installing additional fire doors.

Staff have developed detailed evacuation plans identifying the level of support each resident would need in an emergency. The home has also upgraded equipment, with pressure relieving mattresses correctly configured and bath hoists repaired, and staff now provide appropriate support with medicines in different forms.

However, areas for improvement remain. Staff have not consistently documented incidents, and accident audits lack comprehensiveness. Medicine systems and records also require further attention, despite new guidance being introduced for staff on using 'as required' medicines.

The home has implemented systems to help manage these areas, but additional work is needed to ensure full compliance and safety standards across all documentation and medicine management practices.

Source: CQC inspection report, 10 March 2023

Specialist Care

DementiaMental healthPhysical disabilitiesSensory impairments

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 32 places — this is not a vacancy count
Registration checked: Registered · TR9 6BX

Registered care categories

Dementia; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 10 March 2023. Latest inspection date recorded: 10 January 2023.

Safe: Requires improvement
Effective: Requires improvement
CaringPublished 22 June 2019: Good
Responsive: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Philiphaugh Manor's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Philiphaugh Manor, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Philiphaugh Manor, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Philiphaugh Manor's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees