England

Placeholder image for Pelham House Residential Care Home with Dementia

Pelham House Residential Care Home with DementiaWest Sussex

Illustrative image. Photographs of this home have not yet been added.

Rated:Requires ImprovementResidential

Pelham House Residential Care Home with Dementia

London Road, Cuckfield, Haywards Heath, West Sussex, RH17 5EU

01444458788

Care Type

Residential Care

Inspection date

20 March 2023

Provider

Cedarcare (SE) Ltd

Beds

30 beds

How this home compares nearby

Of 22 care homes for older people within 5 miles, 21 are rated higher by CQC, 1 is the same and none are lower.

8 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 21 October 2026. How we compare homes | See the nearby homes

Rating history

GoodNov 2015
GoodJul 2017
Requires ImprovementSept 2019
Requires ImprovementAug 2021
Requires ImprovementDec 2022
Requires ImprovementJul 2023

Rating dropped from Good to Requires Improvement in 2019.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Cedarcare (SE) Ltd runs in England.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Pelham House Residential Care Home with Dementia

Pelham House Residential Care Home with Dementia brings a sense of home to the heart of West Sussex, offering residential care in a setting that aims to feel familiar and comfortable for residents and their families. The team here works to support people through the unique challenges that come with later life, with a particular focus on those living with dementia. For families beginning the search for the right care home, Pelham House represents a local option worth exploring as you weigh up the choices available.

Pelham House provides accommodation and personal care for up to 30 people, including those with dementia and diabetes. At the time of inspection, 27 people were using the service.

However, inspectors found significant concerns with medicines management. The clinical room and cupboards where medicines were stored were left unlocked and unattended, creating a risk that people could consume medicines not prescribed to them. While some risk assessments were in place, they were not always thorough or detailed enough to properly guide staff in supporting people safely.

Source: CQC inspection report, 19 July 2023

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 30 places — this is not a vacancy count
Registration checked: Registered · RH17 5EU

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 19 July 2023. Latest inspection date recorded: 20 March 2023.

Safe: Requires improvement
EffectivePublished 22 July 2017: Good
CaringPublished 22 July 2017: Good
ResponsivePublished 22 July 2017: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Pelham House Residential Care Home with Dementia's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Pelham House Residential Care Home with Dementia, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Pelham House Residential Care Home with Dementia, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Pelham House Residential Care Home with Dementia's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees