Crossways Healthcare Limited

2 Sunte Avenue, Lindfield, Haywards Heath, West Sussex, RH16 2AA

01444416841

Care Type

Residential Care

Inspection date

18 July 2019

Provider

Crossways Healthcare Limited

Beds

25 beds

About Crossways Healthcare Limited

Crossways Healthcare Limited is a residential care home in West Sussex, providing personal care and accommodation for older people in a single adapted building. Details from the most recent CQC inspection are set out below.

Crossways Healthcare Limited provides personal care and accommodation for up to 25 people aged 65 and over in one adapted building. At the time of inspection, 22 people were using the service.

Staff knew people well, including their personal history and individual preferences. People had care plans and were involved in the planning, reviewing and delivering their care. Throughout the inspection, inspectors observed many examples of staff supporting people in a caring, respectful and dignified way.

Relatives and people gave consistent and positive feedback about how the staff and owner were very caring, with the owner committed to supporting people in a caring, respectful and dignified manner.

Source: CQC inspection report, 16 August 2019

Specialist Care

Older people

Facilities & Amenities

Activities ProgrammeHairdresserDining Room

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 25 places — this is not a vacancy count
Registration checked: Registered · RH16 2AA

Registered care categories

Caring for adults over 65 yrs.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 16 August 2019. Latest inspection date recorded: 18 July 2019.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Crossways Healthcare Limited's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Crossways Healthcare Limited, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Crossways Healthcare Limited, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Crossways Healthcare Limited's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees