Palace House Care Home with Nursing

Palace House Care Home with Nursing, in Lancashire, provides nursing care for up to 33 older adults, people with dementia, physical disabilities and sensory impairments. The CQC rated the home Requires Improvement overall, following concerns about safety. Inspectors found breaches relating to medicines management, safeguarding, incident handling, infection control and the environment, with a new management team in post after the registered manager left during the assessment.

Staffing levels, record-keeping and mealtime organisation all needed improvement, and care plans did not always reflect people's current needs. Staff and relatives gave kind feedback about interactions and food, and professionals were involved in reviews, but audits had not identified the issues found and feedback about leadership was mixed.