Oat Hill Mews

Oat Hill Mews, in Leicestershire, is a care home providing nursing and personal care for up to 76 younger and older adults, including people living with dementia. It is rated Requires Improvement overall. Inspectors found staff friendly, respectful and caring, with a welcoming atmosphere, good food and enough safely recruited staff, but identified concerns around infection control, medicines management and mental capacity assessments.

The provider was found to be in breach of regulations relating to good governance, as audits had not always led to timely action on repeated issues. Some relatives also raised concerns about communication, response times and staff training, though most feedback about the home was positive.