Oakley House Ltd

Hampton Court Way, Thames Ditton, Surrey, KT7 0LP

02032582052

Care Type

Residential Care

Inspection date

31 January 2022

Provider

Oakley House Ltd

Beds

11 beds

About Oakley House Ltd

Oakley House Ltd is a small, homely care home based in Surrey, offering a genuine sense of community in a county known for its welcoming towns and green open spaces. Families looking into care options here will find a place that takes its responsibilities seriously, with staff who are focused on making residents feel at home. It is the kind of setting where the emphasis is on real, everyday wellbeing rather than a one-size-fits-all approach to care.

Oakley House provides personal care for up to 11 people with mental health diagnoses and learning disabilities. At inspection, nine people were living at the service. The home supports residents with respect, equality, and dignity, promoting their choices and independence while facilitating access to local communities.

Staff work to ensure people receive appropriate support tailored to their individual needs and circumstances.

Source: CQC inspection report, 23 March 2022

Specialist Care

Learning disabilitiesMental healthOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 11 places — this is not a vacancy count
Registration checked: Registered · KT7 0LP

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Mental health conditions; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 23 March 2022. Latest inspection date recorded: 31 January 2022.

Safe: Requires improvement
Effective: Good
CaringPublished 11 March 2020: Good
ResponsivePublished 11 March 2020: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Oakley House Ltd's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Oakley House Ltd, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Oakley House Ltd, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Oakley House Ltd's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees