Linwood

9 Mercer Close, Thames Ditton, Surrey, KT7 0BS

02083356800

Care Type

Residential Care

Assessment date

9 February 2026

Provider

Anchor Hanover Group

Beds

67 beds

About Linwood

Linwood is a residential care home in Surrey, offering accommodation and personal care to older people, including those living with dementia or specific health conditions. Details of the most recent CQC inspection are set out below.

Linwood provides accommodation and personal care for up to 67 people, some living with dementia or with specific health conditions. Around 66 people were living there when inspectors visited.

The CQC found significant improvements since the previous inspection, when several breaches had been identified. These had all been resolved, with staffing levels, risk management and leadership praised, though minor concerns about the environment, infection control and medicines storage were raised with the registered manager. People and relatives said they felt safe, well cared for and involved in decisions, describing staff as kind and the management as approachable and responsive.

Source: CQC assessment, 16 February 2026

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 67 places — this is not a vacancy count
Registration checked: Registered · KT7 0BS

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 16 February 2026. Assessment date recorded: 9 February 2026.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 16 February 2026. References to “we” mean CQC. It describes findings at that time.

Assessment date: 10 February 2026.
Linwood is a care home providing accommodation and personal care for up to 67 people, some of whom may be living with dementia and other who may have a specific health condition. At the time of our visit, 66 people were living at the service.
At our last inspection in 2023, we identified a number of breaches of regulation. This included person-centred care, respect and dignity, consent, safe care and treatment, good governance and staff training. At this inspection, we found the provider had made significant improvements, met all of the regulations and were no longer in breach. Although we did find a few concerns relating to the environment, infection control practices and medicines storage. We reported these to the registered manager on the day.
The registered manager had made significant improvements to the service and this was reflective in the systems and processes in place and the way staff were working. Staff were happy at the service and they worked together as a team; they felt supported and had no concerns about speaking up.
The registered manager had ensured there were sufficient staff to meet people’s needs and that information relating to people’s individual risks was clear so staff could act to reduce the likelihood of incidents occurring.
There were good links with external professionals to support people’s care and treatment and the registered manager and staff looked at new innovative ways to ensure people were not socially isolated.
Staff recognised people’s individuality and encouraged people to retain their independence. They also made sure that people were supported to remain healthy and looked at ways of improving people’s lives.
The registered manager had improved the culture within the service through their good management skills and inclusivity not only with staff, but people and their relatives. They acted promptly on shortfalls and encouraged their staff team to reflect on what worked well and what had gone wrong.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Linwood's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Linwood, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Linwood, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Linwood's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees