Thameside

Beldham Gardens, West Molesey, Surrey, KT8 1TF

02089393850

Care Type

Residential Care

Inspection date

5 July 2023

Provider

Anchor Hanover Group

Beds

61 beds

About Thameside

Thameside is a residential care home in Surrey, offering families in the area a local option for their loved ones. The team there aims to provide a supportive and familiar environment where residents can feel at home, with staff on hand to help with day-to-day needs. For families beginning the search for care, it can be reassuring to find a home close to home, and Thameside looks to be just that for many in the Surrey community.

Thameside provides personal care to up to 61 residents living with physical frailty and dementia across five units on three floors. At inspection, 49 people were using the service.

The home's governance systems did not consistently support safe care delivery. While quality assurance processes existed, they failed to identify improvement areas and potential safety risks, including environmental issues. Care plans were in place and set out how to meet residents' needs in a person-centred way, with information provided to people in accessible formats.

The inspector recommended enhancing the variety of available activities for residents.

Source: CQC inspection report, 15 August 2023

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 61 places — this is not a vacancy count
Registration checked: Registered · KT8 1TF

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 15 August 2023. Latest inspection date recorded: 5 July 2023.

Safe: Requires improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Thameside's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Thameside, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Thameside, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Thameside's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees