Oakland House Nursing Home

Oakland House Nursing Home provides nursing and personal care for up to 38 people aged 18 and over, currently supporting 33 residents. The service comprises three separate units across three floors: Elm, Cedar and Willow. People with more complex physical health problems requiring higher nursing needs live on the ground floor, while those with enduring mental health needs are supported across the other areas.

The home aims to help people recover, rehabilitate and become independent.

Medicines were managed safely with close links to health and social care professionals ensuring residents' physical and mental health needs were met and changes responded to quickly. Accidents and incidents were recorded and analysed to support staff in taking preventative actions and learning lessons. The provider had a safe recruitment process in place.

However, not all risks to people had been identified and mitigated against, and whilst checks and systems existed, these were not always consistently managed to ensure the environment remained safe for residents.