Oakcroft House Care Home

Oakcroft Road, West Byfleet, Surrey, KT14 6JG

01932352766

Care Type

Nursing Care

Inspection date

28 June 2023

Provider

Bupa Care Homes (BNH) Limited

Beds

40 beds

About Oakcroft House Care Home

Oakcroft House Care Home is a nursing home in Surrey, providing care and accommodation for people with physical needs and dementia. Details of the CQC's most recent findings are set out below.

Oakcroft House provides nursing care and accommodation for up to 40 people with physical needs and dementia. The service operates from an adapted house and was caring for 36 people at the time of inspection. Staff demonstrated awareness of risks associated with people's care and ensured appropriate provision of medicines when needed.

However, staffing deployment was not always effective in delivering person-centred care. People reported they were not consistently offered baths or showers, despite records confirming this should be part of their care. The home received a recommendation to improve access to bathing facilities for all residents.

Source: CQC inspection report, 26 July 2023

Specialist Care

Older peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 40 places — this is not a vacancy count
Registration checked: Registered · KT14 6JG

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 26 July 2023. Latest inspection date recorded: 28 June 2023.

Safe: Requires improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?

These are questions for your visit, not a claim about conditions today.

Read Oakcroft House Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Oakcroft House Care Home, consider asking...

1.How many qualified nurses are on duty overnight and at weekends?
2.How do you manage a resident's relationship with their GP and hospital team?
3.What is your approach when a resident's condition deteriorates quickly?
4.What additional charges apply beyond the weekly fee?
5.How do you approach end of life care and involve families in those decisions?

5 Things to Look For on Your Visit

When you visit Oakcroft House Care Home, look out for...

1.Is the nursing station visible and staffed, or hard to find?
2.Do staff respond promptly when a resident needs attention?
3.Are call bells answered quickly or left ringing?
4.Does the home feel calm or rushed and understaffed?
5.Are residents' medical records and care plans visible and up to date?

Could the NHS fund Oakcroft House Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees