Oak Cottage

Oak Cottage provides accommodation and personal care for a maximum of seven people with complex needs. The accommodation consists of six self-contained flats with a shared kitchen and lounge and a separate self-contained apartment to the rear of the main building.

Inspectors found that people's needs and risks were not adequately assessed or managed to mitigate the risk of avoidable harm. Staff lacked clear information about people's needs and risks, and some of the support provided was not always well planned to ensure that people's emotional wellbeing was supported appropriately. Medication management was unsafe, with no effective systems in place to account for medicines.