England

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Normanton Retirement HomeShropshire

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Rated:Requires ImprovementResidential

Normanton Retirement Home

168 Ellesmere Road, Shrewsbury, Shropshire, SY1 2RJ

01743271414

Care Type

Residential Care

Inspection date

17 February 2020

Provider

Mr & Mrs K F Edwards and Miss S H Edwards

Beds

29 beds

How this home compares nearby

Of 16 care homes for older people within 5 miles, 10 are rated higher by CQC, 6 are the same and none are lower.

11 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodAug 2015
GoodOct 2017
Requires ImprovementMar 2020

Rating dropped from Good to Requires Improvement in 2020.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Mr & Mrs K F Edwards and Miss S H Edwards runs in England.

Average care home fees in the West Midlands: £912 a week for residential care and £1,308 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Normanton Retirement Home

Normanton Retirement Home brings a sense of calm and comfort to the beautiful Shropshire countryside, offering families a friendly and familiar setting for their loved ones. The team here understands how much it means to find a place that feels like home, and they work to create a warm, welcoming environment for every resident. If you are exploring care options in Shropshire, Normanton is worth getting to know.

Normanton Retirement Home provides accommodation and personal care for up to 29 people, some of whom are living with dementia. During inspection, 28 people were receiving services at the home.

People are not always safe at the home. Systems and procedures for identifying safety improvements are ineffective, and infection prevention and control measures are not adequate to protect people from infectious illnesses. The provider's quality monitoring procedures fail to identify necessary improvements needed to drive good care and support.

Source: CQC inspection report, 12 March 2020

Specialist Care

DementiaMental healthOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 29 places — this is not a vacancy count
Registration checked: Registered · SY1 2RJ

Registered care categories

Caring for adults over 65 yrs; Dementia; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 12 March 2020. Latest inspection date recorded: 17 February 2020.

Safe: Requires improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Normanton Retirement Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Normanton Retirement Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Normanton Retirement Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Normanton Retirement Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees