England

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Swan Hill House Residential HomeShropshire

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Rated:Requires ImprovementResidential

Swan Hill House Residential Home

6 Swan Hill, Shrewsbury, Shropshire, SY1 1NQ

01743360803

Care Type

Residential Care

Inspection date

28 February 2023

Provider

Charles Daker

Beds

28 beds

How this home compares nearby

Of 16 care homes for older people within 5 miles, 10 are rated higher by CQC, 6 are the same and none are lower.

4 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 21 October 2026. How we compare homes | See the nearby homes

Rating history

GoodSept 2016
GoodFeb 2019
Requires ImprovementApr 2023

Rating dropped from Good to Requires Improvement in 2023.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Charles Daker runs in England.

Average care home fees in the West Midlands: £912 a week for residential care and £1,308 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Swan Hill House Residential Home

Swan Hill House Residential Home sits in the beautiful county of Shropshire, offering older people a place to call home in a part of England known for its peaceful landscapes and strong sense of community. Families looking into care options here will find a home where staff are committed to supporting residents through the everyday moments that matter. It can feel daunting to explore care for a loved one, and Swan Hill House aims to be a place where both residents and their families feel welcomed and heard.

Swan Hill House provides personal care for up to 28 older people in a four-floor adapted building. At inspection, 25 people were using the service, with accommodation including four shared bedrooms.

There were concerns about the safe management and administration of medicines, though the provider took immediate action to address these issues following inspection. Staff had received training in safeguarding. People shared mixed views about staffing levels, but there was no evidence people were at risk of harm.

Residents told inspectors they felt safe living at the home and were satisfied with the support provided by staff.

Source: CQC inspection report, 5 April 2023

Specialist Care

Older people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 28 places — this is not a vacancy count
Registration checked: Registered · SY1 1NQ

Registered care categories

Caring for adults over 65 yrs.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 5 April 2023. Latest inspection date recorded: 28 February 2023.

Safe: Requires improvement
EffectivePublished 27 February 2019: Good
CaringPublished 27 February 2019: Good
ResponsivePublished 27 February 2019: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Swan Hill House Residential Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Swan Hill House Residential Home, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Swan Hill House Residential Home, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Swan Hill House Residential Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees