Hartlands Residential Home

Whitehall Street, Shrewsbury, Shropshire, SY2 5AD

01743356100

Care Type

Residential Care

Inspection date

9 March 2021

Provider

Hartlands Care Home Limited

Beds

31 beds

Rating history

GoodJun 2016
GoodMar 2019

Rated Good at every inspection since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Hartlands Care Home Limited runs in England.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Hartlands Residential Home

Hartlands Residential Home is a residential care home in Shropshire, providing personal care and supporting some people living with dementia. Further details from the Care Quality Commission's most recent inspection are set out below.

Hartlands Residential Home provides personal care for up to 31 people, with 28 residents at the time of inspection. The service supports some people living with dementia. The home has implemented strong infection control measures, including screening visitors for Covid-19 symptoms before entry and conducting coronavirus risk assessments for both residents and staff to protect those deemed high risk.

The registered manager has established an admissions policy to guide the intake process and ensure appropriate placements. Visits had resumed following updated guidelines, enabling residents to maintain contact with loved ones during the inspection period.

Source: CQC inspection report, 20 March 2021

Specialist Care

Dementia

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 31 places — this is not a vacancy count
Registration checked: Registered · SY2 5AD

Registered care categories

Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 15 March 2019. Latest inspection date recorded: 9 March 2021.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Hartlands Residential Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Hartlands Residential Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Hartlands Residential Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Hartlands Residential Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees