Alicia Nursing Home

105-115 and 33-35 Marsh Road, Luton, Bedfordshire, LU3 2QG

01582560500

Care Type

Residential & Nursing Care

Assessment date

5 February 2025

Provider

Apex Care Homes Limited

Beds

68 beds

About Alicia Nursing Home

Alicia Nursing Home is based in Luton and offers both residential and nursing care across three separate buildings. It supports a broad mix of people, including older adults, those living with dementia, individuals with mental health needs, and, in one building, people with a learning disability and autistic people. The CQC's most recent findings on the home are set out below.

Alicia Nursing Home provides accommodation and nursing care for up to 68 people across three buildings, supporting older people, people living with dementia, people with mental health needs, and, in Atwell House, people with a learning disability and autistic people.

The CQC found the service continued to breach regulations around governance and premises, and identified new breaches relating to safeguarding, safe care, and person-centred care. Many people and relatives spoke positively about kind, familiar staff, though some raised concerns about staffing levels and personal care support. Inspectors observed that interactions were sometimes task-led, with limited meaningful activity for some residents.

Source: CQC assessment, 17 June 2025

Specialist Care

DementiaLearning disabilitiesMental healthOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 68 places — this is not a vacancy count
Registration checked: Registered · LU3 2QG

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Learning disabilities; Mental health conditions; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 17 June 2025. Assessment date recorded: 5 February 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 17 June 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 25 February 2025 to 14 March 2025. Alicia Nursing Home is a residential care home providing accommodation and nursing care to up to 68 people across 3 buildings. The service provides support to older people, people living with dementia, people with a mental health diagnosis in Alicia nursing home, and people living with a learning disability and autistic people, in Atwell House
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted, our findings are reflected throughout the report.
The provider was previously in breach of the legal regulations in relation to governance, and premises and equipment. At this inspection, the provider continued to be in breach of these regulations.
As an outcome of this inspection, the provider was also in breach of the legal regulations in relation to safeguarding, safe care and treatment, and person-centred care.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Requires Improvement
Responsive: Requires Improvement
Well-led: Inadequate

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Caring: How do staff protect privacy, dignity and each person’s choices?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Alicia Nursing Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Alicia Nursing Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Alicia Nursing Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Alicia Nursing Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees