England

Milliner HouseLuton

Illustrative image. Photographs of this home have not yet been added.

Rated:GoodResidential

Milliner House

23-29 Marsh Road, Luton, Bedfordshire, LU3 2QF

01582490080

Care Type

Residential Care

Inspection date

16 August 2023

Provider

HC-One Limited

Beds

40 beds

How this home compares nearby

Of 22 care homes for older people within 5 miles, 1 is rated higher by CQC, 16 are the same and 5 are lower.

9 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodJul 2015
Requires ImprovementMar 2017
GoodJun 2018
GoodSept 2023

Improved from Requires Improvement to Good in 2018. CQC has rated this home 4 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by HC-One Limited, which runs 114 care homes in England: 2 rated Outstanding, 66 Good, 13 Requires Improvement and 33 not yet rated.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Milliner House

Milliner House is a residential care home in Luton, providing personal care to older people and those with mental health support needs. Further details on the CQC's most recent inspection findings are set out below.

Milliner House provides personal care to up to 40 older people and those with mental health support needs. At inspection, 39 people were using the service. Staff were trained in safeguarding and understood how to report concerns, with people reporting they felt safe within the home.

Medicines were safely managed by trained staff, and safe recruitment procedures were in place. Accidents and incidents were documented appropriately to enable learning.

People were supported to have maximum choice and control over their lives, with staff supporting them in the least restrictive way possible and in their best interests. Both people and staff felt the service was well managed and had confidence in raising concerns. Staff were well supervised, understood their roles clearly, and systems were in place to maintain consistent quality with prompt action taken where required.

Source: CQC inspection report, 7 September 2023

Specialist Care

DementiaMental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 40 places — this is not a vacancy count
Registration checked: Registered · LU3 2QF

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 7 September 2023. Latest inspection date recorded: 16 August 2023.

Safe: Good
EffectivePublished 23 June 2018: Good
CaringPublished 23 June 2018: Good
ResponsivePublished 23 June 2018: Good
Well-led: Good

Read Milliner House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Milliner House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Milliner House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Milliner House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees