England

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Mount Ephraim HouseKent

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Rated:Requires ImprovementResidential

Mount Ephraim House

Mount Ephraim, Tunbridge Wells, TN4 8BU

01892520316

Care Type

Residential Care

Assessment date

1 August 2025

Provider

Greensleeves Homes Trust

Beds

57 beds

How this home compares nearby

Of 17 care homes for older people within 5 miles, 14 are rated higher by CQC, 3 are the same and none are lower.

None of these nearby homes has been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementNov 2025

First inspected by CQC in 2025, rated Requires Improvement.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Greensleeves Homes Trust, which runs 26 care homes in England: 2 rated Outstanding, 16 Good, 7 Requires Improvement and 1 Inadequate.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Mount Ephraim House

Mount Ephraim House is a 57-bed residential care home located in Tunbridge Wells, Kent. It is operated by Greensleeves Homes Trust and provides care for older people, those with dementia, physical disabilities, and sensory impairments.

The home is situated on Mount Ephraim, a residential area of Tunbridge Wells. It caters to a range of care needs, with particular experience in supporting residents with cognitive decline and mobility challenges.

The home was last inspected by the Care Quality Commission in November 2025 and currently has a rating of Requires Improvement. This means the provider has been identified as needing to make changes to meet required standards. Families should review the full inspection report for specific areas of concern and any improvement plans the home has put in place.

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairments

Facilities & Amenities

En-suite RoomsCommunal LoungeGarden

Practical details from the provider

Bedrooms have en-suite wet rooms. Shared facilities include a conservatory, library, cafe, hair salon and activities room.
The gardens and terraces overlook Tunbridge Wells Common.

Published on the provider's website, checked 21 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 57 places — this is not a vacancy count
Registration checked: Registered · TN4 8BU

Registered care categories

Caring for adults over 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 25 November 2025. Assessment date recorded: 1 August 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 25 November 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 7 to 14 August 2025. The service is a residential home providing accommodation and personal care for older people and people living with dementia. The service can support 57 people. There were 45 people living at the service at the time of inspection.
This service was registered in May 2023, and this was the first inspection. We found the provider was in breach of 4 legal regulations. These related to consent to care and treatment, safe care and treatment, good governance and staffing.
Potential risks to people’s health and welfare had not been consistently assessed and there was not always guidance for staff to follow. The provider was not following the Mental Capacity Act 2005 when assessing people’s capacity and ability to make decisions. The systems to monitor the quality of the service were not effective. Medicine records were not always accurate and medicines guidance for staff was not always in place. There were vacancies in the staff teams, and these were regularly being filled with agency staff which people told us had impacted on the care they had been receiving. Staff had not always received the training and supervision to carry out their roles and support their well-being.
Some people’s care records provided staff with individual detail about them, using a person-centred approach, however this was inconsistent, and some people did not benefit from this. People and relatives felt they were not listened to when they raised concerns and improvements were not made.
People told us they felt safe, and they received appropriate support.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Requires Improvement
Responsive: Requires Improvement
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Caring: How do staff protect privacy, dignity and each person’s choices?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Mount Ephraim House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Mount Ephraim House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Mount Ephraim House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Mount Ephraim House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees