Crossways Community

8 Culverden Park Road, Tunbridge Wells, Kent, TN4 9QX

01892529321

Care Type

Residential Care

Inspection date

29 March 2021

Provider

Crossways Community

Beds

17 beds

About Crossways Community

Crossways Community is a residential care home in Kent for people who have or are recovering from mental health problems. The details below set out what the CQC found on its most recent inspection.

Crossways Community provides accommodation and personal care for up to 17 people who have or are recovering from mental health problems. At the time of inspection, 16 people were living at the service, which operates from an adapted home across two floors.

The home supported people to maintain safe contact with friends and family, with staff helping residents use the telephone and internet. Visits were facilitated using the garden and conservatory areas of the property.

Source: CQC inspection report, 30 June 2021

Specialist Care

Learning disabilitiesMental healthOlder peopleYounger adults

Facilities & Amenities

ChapelActivities ProgrammeGarden

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 17 places — this is not a vacancy count
Registration checked: Registered · TN4 9QX

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 13 November 2018. Latest inspection date recorded: 29 March 2021.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Crossways Community's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Crossways Community, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Crossways Community, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Crossways Community's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees