Mortimer House

Britton Gardens, Kingswood, Bristol, BS15 1TF

Care Type

Nursing Care

Inspection date

11 November 2019

Provider

Milestones Trust

Beds

28 beds

Rating history

Requires ImprovementFeb 2016
GoodMar 2017
Requires ImprovementOct 2018
Requires ImprovementNov 2019
GoodDec 2019

Improved from Requires Improvement to Good in 2019. CQC has rated this home 5 times since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Milestones Trust, which runs 36 care homes in England: 2 rated Outstanding, 32 Good and 2 Requires Improvement.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Mortimer House

Mortimer House is a nursing home in Bristol, City of, providing care for people with learning difficulties and dementia. Details of the Care Quality Commission's most recent findings are set out below.

Mortimer House provides personal and nursing care to 20 people with learning difficulties and/or dementia in a two-storey adapted building with capacity for up to 28 residents. The service is designed to support people in living meaningful lives with control, choice, and independence through person-centred care planning. Staff work to ensure residents receive coordinated support tailored to their individual needs and preferences, enabling them to achieve the best possible outcomes and participate as fully as possible in their daily lives.

Source: CQC inspection report, 21 December 2019

Specialist Care

DementiaLearning disabilitiesPhysical disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 28 places — this is not a vacancy count
Registration checked: Registered · BS15 1TF

Registered care categories

Dementia; Learning disabilities; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 21 December 2019. Latest inspection date recorded: 11 November 2019.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Mortimer House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Mortimer House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Mortimer House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Mortimer House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees