Moriah House Limited

The following is CQC's published account of its assessment, published 3 November 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment 7 October 2025 to 15 October 2025. Moriah House Limited is a care home providing personal care and support to older people and people living with dementia. At the time of the inspection, the service was supporting 28 people with their personal care needs. The last rating for Moriah House Limited was requires improvement (published 19 January 2022.) This assessment focused on all 5 key questions, safe, effective, caring, responsive and well-led. We carried out this assessment as a response to various concerns we received relating to the safety, care and treatment of people who used the service.

The provider had a process in place for reviewing and reporting safeguarding incidents however not all safeguarding incidents had been identified by staff or management. Lessons were learned from safety incidents or complaints. The environment was not always safe. Staffing levels were sufficient to meets people’s care and support needs. Medicines were managed safely. Moriah House Limited was clean and odour free. People received their food and drink in a timely manner and staff ensured people had consumed enough food and drink. People received person centred care. The Mental Capacity Act was followed for people who were deemed to lack capacity. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. The management team were visible, knowledgeable and supportive. Management had effective governance processes in place that identified risks. Staff understood their roles and responsibilities and were supported to develop further. Staff were treated equally, free from bullying or harassment. Managers worked with health professionals to support joined up care for people.