280-282 Wells Road

The following is CQC's published account of its assessment, published 5 December 2024. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 8 October to 14 October 2024. The service is a residential care home providing support to people with a learning disability and autistic people. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found 2 breaches of regulation in relation to staffing and good governance. The service continues to not always have enough staff available to support people with meaningful and stimulating activities. The provider's governance systems were not always effective in monitoring and improving the quality of the service. However, people were protected and kept safe. Staff understood and managed risks. People were involved in assessment and reviews of their needs. There were assessments of people’s communication, personal and health needs. People always had enough to eat and drink to stay healthy. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.