280-282 Wells Road

280-282 Wells Road is a residential care home supporting people with a learning disability and autistic people. The CQC rated the service Requires Improvement overall, identifying breaches around staffing levels and governance. Inspectors found there were not always enough staff to provide meaningful, stimulating activities, and quality monitoring systems were not always effective.

On the positive side, the CQC found people were kept safe, with risks well managed and needs properly assessed. Staff were kind, respectful and attentive to individual preferences, and people were supported to maintain family relationships. Feedback from relatives was mixed, with some noting high staff turnover and inconsistent communication from the home.