England

MillcroftEast Sussex

Illustrative image. Photographs of this home have not yet been added.

Rated:GoodResidential

Millcroft

Vines Cross Road, Horam, East Sussex, TN21 0HF

01435812170

Care Type

Residential Care

Inspection date

15 August 2019

Provider

Millcroft & York Lodge Care Homes Limited

Beds

24 beds

How this home compares nearby

Of 5 care homes for older people within 5 miles, none are rated higher by CQC, 3 are the same and 2 are lower.

5 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodNov 2016
GoodSept 2019

Rated Good at every inspection since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Millcroft & York Lodge Care Homes Limited, which runs 2 care homes in England: 2 rated Good.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Millcroft

Millcroft is a residential care home in East Sussex, offering accommodation and personal care for adults, including some living with dementia, mental health conditions or frailty. The CQC's most recent findings on the home are summarised below.

Millcroft provides residential care and accommodation to 20 people, some living with dementia, mental health conditions, or frailty, with capacity for up to 24 residents in one adapted building.

Residents feel safe at the service. One person stated, "Yes I do feel safe. There are nice carers about.

They are there if you need them. " Staff effectively manage risks and understand their safeguarding responsibilities, knowing how to report suspected abuse. The home maintains adequate staffing levels with robust recruitment procedures in place, ensuring safe care provision.

The service administers medicines safely and maintains strong infection control procedures. Incidents are properly recorded and monitored to support continuous improvement in care delivery.

Source: CQC inspection report, 10 September 2019

Specialist Care

Older peopleSensory impairments

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 24 places — this is not a vacancy count
Registration checked: Registered · TN21 0HF

Registered care categories

Caring for adults over 65 yrs; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 10 September 2019. Latest inspection date recorded: 15 August 2019.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Millcroft's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Millcroft, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Millcroft, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Millcroft's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees