Mill Lodge

Mill Lodge provides personal care for three younger adults with learning disabilities and additional health needs in a converted period building. The service is located in a seaside resort with good public transport links, enabling residents to engage fully with their local community. Care plans demonstrate that people are fully involved in the support they receive, with staffing arrangements allowing flexibility in how residents spend their days. The service supports residents with life skills development and job opportunities, with relatives reporting that the home achieves positive outcomes that have significantly improved quality of life.

Staff receive training and support to deliver person-centred care that respects residents' dignity and places them at the heart of decision-making. Care plans reflect discreet and respectful approaches, with observations confirming these are implemented in practice. The home has identified and assessed risks to residents and implemented appropriate mitigation measures. The environment is suitable for residents' needs, and staff feel valued in their roles.