Mill Lane Nursing and Residential Home

79 Garrison Road, Felixstowe, Suffolk, IP11 7RW

01394279509

Care Type

Nursing Care

Inspection date

15 June 2023

Provider

Healthcare Homes Group Limited

Beds

30 beds

About Mill Lane Nursing and Residential Home

Mill Lane Nursing and Residential Home is a nursing care home in Suffolk, providing support to older adults, including those living with dementia. Further details on the service are set out in the CQC findings below.

Mill Lane is a residential care home supporting up to 30 people, including older adults and those living with dementia. The service operates from an adapted building with a newly appointed manager overseeing 22 residents at the time of inspection. The manager and provider have established systems to monitor and assess the quality of care, actively seeking feedback from residents to drive continuous improvement.

Staff respond to incidents and accidents through analysis and learning to prevent future risks. The home maintains safeguarding systems designed to reduce risks of abuse and harm through assessment and monitoring.

Source: CQC inspection report, 5 July 2023

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 30 places — this is not a vacancy count
Registration checked: Registered · IP11 7RW

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 5 July 2023. Latest inspection date recorded: 15 June 2023.

Safe: Good
EffectivePublished 14 February 2019: Good
CaringPublished 14 February 2019: Good
ResponsivePublished 14 February 2019: Good
Well-led: Good

Read Mill Lane Nursing and Residential Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Mill Lane Nursing and Residential Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Mill Lane Nursing and Residential Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Mill Lane Nursing and Residential Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees