Milestones

9 Commercial Street, Cinderford, Gloucestershire, GL14 2RP

01594825777

Care Type

Residential Care

Inspection date

5 October 2017

Provider

Stepping Stones Resettlement Unit Limited

Beds

4 beds

Rating history

GoodJun 2015
GoodOct 2017

Rated Good at every inspection since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Stepping Stones Resettlement Unit Limited, which runs 5 care homes in England: 4 rated Good and 1 Requires Improvement.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Milestones

Milestones is a residential care home in Gloucestershire, supporting people with learning disabilities. The findings below set out the CQC's most recent assessment of the service.

Milestones is a residential care home supporting four people with learning disabilities. Residents expressed satisfaction with the service, with one person saying, "I like living at Milestones," while staff described it as "a nice place to work. " The home has strengthened its staff recruitment procedures and improved records management for medicines.

Staff receive training and support to meet residents' individual needs, and people are supported to make choices about their lives in the least restrictive way possible.

The service protects people from harm and abuse, with staff and management demonstrating clear understanding of safeguarding responsibilities. Risks to people's safety are identified and assessed, with appropriate action taken. Residents receive individualised care reflecting their personal preferences and routines, and are involved in planning and reviewing their support.

The home maintains quality checks to drive continuous improvement and has arrangements in place to investigate and respond to complaints.

Source: CQC inspection report, 31 October 2017

Specialist Care

Learning disabilitiesOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 4 places — this is not a vacancy count
Registration checked: Registered · GL14 2RP

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 31 October 2017. Latest inspection date recorded: 5 October 2017.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Milestones's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Milestones, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Milestones, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Milestones's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees