England

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Mayflower Care HomeKent

Illustrative image. Photographs of this home have not yet been added.

Rated:Requires ImprovementNursing

Mayflower Care Home

Hartshill Road, Northfleet, Gravesend, Kent, DA11 7DX

01474531030

Care Type

Nursing Care

Assessment date

17 October 2025

Provider

Mayflower Care Home (Northfleet) Limited

Beds

76 beds

How this home compares nearby

Of 25 care homes for older people within 5 miles, 20 are rated higher by CQC, 5 are the same and none are lower.

None of these nearby homes has been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

Requires ImprovementApr 2026

First inspected by CQC in 2026, rated Requires Improvement.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home Mayflower Care Home (Northfleet) Limited runs in England.

Average care home fees in the South East: £1,243 a week for residential care and £1,579 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Mayflower Care Home

Mayflower Care Home is a nursing home in Kent, providing care for older and younger adults, including people with sensory or physical disabilities and those living with dementia. Full details of the most recent CQC findings are set out below.

Mayflower Care Home in Kent provides accommodation with nursing and personal care for up to 76 older people, younger adults and people with dementia, sensory impairment or physical disability. The CQC rated the service Requires Improvement overall, following an assessment prompted by concerns about risk management and safeguarding, and found breaches relating to staffing, risk management, infection control, premises and equipment, and governance.

Inspectors found gaps in oversight of constipation risks, incomplete staff training, poorly maintained equipment and some areas smelling of stale urine. Quality monitoring had not consistently led to timely improvements. However, staff were recruited safely and were kind, patient and attentive, and residents and relatives generally spoke positively about their care.

Source: CQC assessment, 1 April 2026

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 76 places — this is not a vacancy count
Registration checked: Registered · DA11 7DX

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 1 April 2026. Assessment date recorded: 17 October 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 1 April 2026. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 24 November 2025 to 08 December 2025. Mayflower Care Home is a residential care home providing accommodation for persons who require nursing or personal care. Mayflower Care Home is run by 2 companies, as a dual registration, and both are jointly responsible for the services at the home. This provider registered with CQC on 15 April 2025 and this is the first inspection of this provider. We completed this assessment after receiving concerns about risk management and safeguarding.
The service is registered to provide support to 76 older people, younger adults, people with a sensory impairment, people with a physical disability and people living with dementia. At the time of our assessment 71 people lived at the service.
We identified 4 breaches of the regulations relating to staffing, management of risk, infection control, premises and equipment, and governance.
There had been a lack of clinical and management oversight of constipation risks because systems had not been embedded to review bowel charts for people who suffered with constipation. Staff had not always received training and support to enable them to meet the assessed needs of people. The provider had failed to maintain equipment at the service which put people at risk of harm. Some areas of the service smelt of stale urine. The systems to monitor the quality and safety of the service were not always effective. When shortfalls had been identified, action had not always been taken in a timely manner to make improvements and the shortfalls continued.
Staff were recruited safely. Staff treated people with kindness and knew people well. Staff spent time with people encouraging them to participate in activities and maintain important relationships with their families and friends. Staff received welfare and support packages to support them in their lives.
We have asked the provider for an action plan in response to the concerns found at this assessment.

Safe: Requires Improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Mayflower Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Mayflower Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Mayflower Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Mayflower Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees