England

Lucerne HouseDevon

Illustrative image. Photographs of this home have not yet been added.

Rated:OutstandingNursing

Lucerne House

Chudleigh Road, Alphington, Exeter, Devon, EX2 8TU

01392422905

Care Type

Nursing Care

Inspection date

18 September 2019

Provider

Barchester Healthcare Homes Limited

Beds

74 beds

How this home compares nearby

Of 23 care homes for older people within 5 miles, none are rated higher by CQC, 3 are the same and 20 are lower.

18 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodJan 2015
OutstandingFeb 2017
OutstandingOct 2019

Improved from Good to Outstanding in 2017.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Barchester Healthcare Homes Limited, which runs 207 care homes in England: 9 rated Outstanding, 111 Good, 13 Requires Improvement and 74 not yet rated.

Average care home fees in the South West: £1,170 a week for residential care and £1,472 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Lucerne House

Lucerne House is a nursing care home in Devon, offering personal and nursing care across separate units for older people, those living with dementia, and younger adults. Further detail on how the service performs is set out in the CQC findings below.

Lucerne House is a residential care home providing personal and nursing care to 72 people across three separate units. Shillingford supports 30 people living with dementia, Ide provides predominantly nursing care to 28 people, and Alphinbrook cares for 14 younger adults. The service can accommodate up to 75 people.

Residents described receiving kind and respectful support from staff who knew them well and genuinely enjoyed their company. Care was planned and risk assessed in full consultation with people and their relatives. Staff promoted privacy and dignity while enabling residents to make choices and maintain as much control and independence as possible, helping to build meaningful relationships.

People were placed at the heart of the service, with the whole staff group working as a team to deliver person-centred care. Feedback from residents, families and linked professionals consistently described the service in outstanding terms.

Source: CQC inspection report, 31 October 2019

Specialist Care

DementiaMental healthOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 74 places — this is not a vacancy count
Registration checked: Registered · EX2 8TU

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Outstanding.

Rating report published 31 October 2019. Latest inspection date recorded: 18 September 2019.

Safe: Good
Effective: Outstanding
Caring: Outstanding
Responsive: Outstanding
Well-led: Outstanding

Read Lucerne House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Lucerne House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Lucerne House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Lucerne House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees