Lucerne House

Lucerne House is a residential care home providing personal and nursing care to 72 people across three separate units. Shillingford supports 30 people living with dementia, Ide provides predominantly nursing care to 28 people, and Alphinbrook cares for 14 younger adults. The service can accommodate up to 75 people.

Residents described receiving kind and respectful support from staff who knew them well and genuinely enjoyed their company. Care was planned and risk assessed in full consultation with people and their relatives. Staff promoted privacy and dignity while enabling residents to make choices and maintain as much control and independence as possible, helping to build meaningful relationships. People were placed at the heart of the service, with the whole staff group working as a team to deliver person-centred care. Feedback from residents, families and linked professionals consistently described the service in outstanding terms.