Lowgate Care Home

The following is CQC's published account of its assessment, published 28 April 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 11 February 2025 to 20 February 2025. Lowgate Care Home is a residential care home providing nursing and personal care for up to 42 people who have physical and mental health conditions. At the time of the inspection 39 people used the service. We found 2 breaches of regulations in relation to medicines and quality assurance systems. The service had recently gone through several management changes, including the appointment of a new manager. The management team had already identified some poor practices and concerns. Although work had started to improve some of the issues we found, all issues needed to be addressed, and all improvements made needed to be fully embedded and monitored over time. There was enough staff to meet people’s needs. Staff were kind and compassionate. Some of the staff team told us they had been distressed by the departure of key members of staff last year due to financial irregularities. There was no current registered manager at the service but arrangements to address this were taking place. We have asked the provider for an action plan in response to the concerns found at this assessment.