Lancaster Grange

This purpose-built residential care home accommodates up to 60 people, though 40 residents were present during the inspection, receiving support with personal and nursing care needs.

During a COVID-19 outbreak that had temporarily closed the home, the provider ensured residents maintained contact with designated 'essential care givers'—named visitors permitted to visit during lockdown. This arrangement helped reduce isolation and supported residents' mental health and wellbeing by enabling continued meaningful connections with loved ones.

The home had established processes to guarantee residents received regular access to support, demonstrating the provider's commitment to maintaining quality care and resident welfare even during challenging circumstances.