Lakeside Residential Home

Lakeside Residential Home provides care and support to older people and those living with dementia, physical disabilities and sensory impairments, with 61 people using the service at the time of inspection. Care plans reflect people's needs and preferences, and people feel involved in their care planning. Staff support residents to have maximum choice and control over their lives and use the least restrictive approaches possible.

However, the home faces significant concerns. Staff training and appraisals were not up to date, and the mealtime experience for people was poor. The provider had not ensured effective systems were in place to comply with fundamental standards, meaning people were not always protected from the risk of harm. Recommendations were made regarding the storage of prescribed thickeners and staff deployment.