Knebworth Care Home

This residential care home provides personal and nursing care to 64 people in a purpose-built building with capacity for up to 71 residents. Residents and their relatives reported feeling safe and happy with the care provided, describing staff as kind and attentive. They felt listened to and able to speak up about their concerns, with regular meetings held to gather feedback from people, families, and staff.

The home manages medicines well and maintains good infection control practices. Staff numbers are sufficient to meet residents' needs, and care is delivered in a person-centred way. The service supports people to have maximum choice and control over their lives, with policies and systems in place to ensure staff use the least restrictive approaches while acting in residents' best interests.