Kent House

Kent House is a residential care home in Devon providing care and support for up to 27 older people, with 22 people living there at the time of the assessment. The CQC rated the home Good overall, prompted by an assessment triggered by concerns about staffing levels, care standards and staff culture. Inspectors found the provider had given assurances and was making changes, which had caused some negativity among staff but was being handled supportively.

Overall, inspectors found people were safe, well cared for and treated with kindness and respect. People described staff as caring and said they felt valued and safe. Some staff dissatisfaction around organisational changes was noted, but the provider was actively addressing this through consultation, communication and new management support.