Kendal House

27-29, Park Avenue, Whitley Bay, NE26 1DP

01912970093

Care Type

Residential Care

Inspection date

2 August 2022

Provider

Lenore Care Ltd

Beds

24 beds

About Kendal House

Kendal House is a residential care home in North Tyneside, offering personal care for older people, including some living with dementia. Full details from the CQC's most recent inspection are set out below.

Kendal House accommodates up to 24 older people in Whitley Bay, providing personal care for those with varying needs, including some living with dementia. At inspection, 20 residents were using the service.

People felt relaxed and at home in a welcoming, personalised environment that was well maintained. Staff knew residents well and interacted with them warmly and affectionately, working calmly throughout the home. Both residents and relatives consistently praised how caring the staff were.

Risk assessments were in place and staff understood them well, working proactively to anticipate and reduce risks that residents faced.

Source: CQC inspection report, 25 August 2022

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 24 places — this is not a vacancy count
Registration checked: Registered · NE26 1DP

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 25 August 2022. Latest inspection date recorded: 2 August 2022.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Kendal House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Kendal House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Kendal House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Kendal House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees