Lenore Care Home

1 Charles Avenue, Whitley Bay, Tyne and Wear, NE26 1AG

01912513728

Care Type

Residential Care

Inspection date

5 April 2022

Provider

Lenore Care Ltd

Beds

23 beds

About Lenore Care Home

Lenore Care Home is a residential care home in North Tyneside, in the Whitley Bay area, providing personal care and support to people with mental health issues. Full details of the CQC's most recent findings are set out below.

Lenore care home in Whitley Bay accommodates up to 23 people with mental health issues who require personal care and support. At inspection, all 23 places were occupied. Residents enjoyed living at the home and were supported by staff with positive approaches to care who helped them pursue their interests.

The provider maintained clear safeguarding policies and systems that staff understood and applied, working openly with external partners to keep people safe. Health and safety risks were properly assessed and reviewed, with action plans in place to mitigate them. The environment was clean and safe, and the provider was undertaking refurbishment work to improve infection prevention and control measures and expand residents' choices.

Staff recruitment followed safe procedures with appropriate pre-employment checks completed.

Source: CQC inspection report, 5 May 2022

Specialist Care

Learning disabilitiesMental healthOlder peopleSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 23 places — this is not a vacancy count
Registration checked: Registered · NE26 1AG

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Mental health conditions; Sensory impairment; Substance misuse problems.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 5 May 2022. Latest inspection date recorded: 5 April 2022.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Lenore Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Lenore Care Home, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Lenore Care Home, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Lenore Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees